Shipping policy

Fluxxa Shipping Policy

Last updated: 30 December 2025

Overview

At Fluxxa, we are committed to delivering your orders accurately and on time. This Shipping Policy explains how we handle processing, shipping, and delivery for all orders. Please read it carefully before placing your order.

Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • Please allow 1–3 business days for order processing before your order is shipped.

  • Once your order is processed, you will receive a shipping confirmation email with tracking information (where available).

  • Orders cannot be shipped or delivered to P.O. boxes in some cases; please provide a valid street address.

Shipping Methods and Times

Domestic (Australia)

  • Standard Shipping: 5–14 business days

  • Express Shipping: 2–5 business days (where available)

International

  • Shipping times vary by country and can take 10–30 business days, depending on customs and local postal services.

  • Customs, import duties, and taxes may apply and are the responsibility of the customer.

Please note: All shipping times are estimates and cannot be guaranteed. Fluxa is not responsible for delays caused by carriers, customs, or events beyond our control.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location, shipping method, and order weight.

  • Occasionally, promotional offers or free shipping campaigns may apply.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.

  • You can track your order using the provided link or on the carrier’s website.

  • If your tracking information is not updating, please allow 24–48 hours for the system to update and contact us if you have concerns.

Shipping Risk and Ownership

  • Title and risk of loss transfer to the customer upon delivery to the carrier.

  • Fluxxa is not responsible for lost or stolen packages once shipped.

  • If you believe your order has been lost, please contact us at (email) for assistance.

International Orders

  • International orders may be subject to customs, duties, and import taxes, which are not included in shipping fees.

  • Customers are responsible for these charges.

  • Please check your country’s import policies before placing an order.

Lost, Damaged, or Incorrect Orders

  • Inspect your order upon receipt. If your order is lost, damaged, or incorrect, contact us immediately at cooper.j.needle@gmail.com.

  • We will evaluate the situation and, if approved, provide a replacement or refund according to our Refund Policy [LINK].

Important Notes for Dropshipping

  • As a dropshipping business, items may ship from multiple suppliers. Orders may arrive in separate packages.

  • Shipping times may vary depending on supplier location.

  • We strive to provide accurate estimated delivery times but cannot guarantee exact dates.

Contact Us

If you have any questions regarding your shipment, please contact us:
Email: cooper.j.needle@gmail.com